FREQUENTLY ASKED QUESTIONS
From our booking confirmation emails, it will contain a summary of your appointment, including: appointment time and date. All future bookings will be viewable via our Client HUB as well. To view your Client HUB please navigate to your booking confirmation and scroll to the bottom of the email and click the link that brings you to your page.
A regular clean is a routine cleaning service that involves basic cleaning tasks to maintain the cleanliness and hygiene of a space on a regular basis. It typically involves cleaning of surfaces that are commonly used, such as tables, floors, countertops, bathrooms, and kitchens.
A deep clean is a thorough and intensive cleaning service that goes beyond regular cleaning tasks to remove dirt, grime, and germs from every nook and cranny of a space. Unlike routine cleaning, which typically involves surface-level cleaning and maintenance, deep cleaning focuses on deep cleaning of hard-to-reach areas, including baseboards, and high-touch surfaces.
A move in/out clean is a specialized cleaning service that is designed to prepare a space for new occupants or restore it to its original condition after the current occupants move out. This service is typically more extensive than a regular clean, as it involves a deep cleaning of the entire space, including areas that are not frequently cleaned, such as inside cabinets, drawers, closets, and appliances.
While tipping your cleaner is not expected, it is quite common to reward your cleaner with a tip for their hard work. The regular tips they receive are 10-20% of the total service cost. Please note cash tips are preferred as we auto-bill by charging a card on file for the payment of the service. If you wish to add a tip by card with the cost of your cleaning, please let us know ahead of time and it can be added to the invoice.
Our cleaners will come to every cleaning fully equipped to carry out your cleaning. We bring our own vacuum, mop, dusters, and cleaning products. If you prefer we use equipment or products supplied by you, we can most definitely accommodate that.
Please note that we require parking for our cleaning teams. We ask that you advise us of a private parking spot or if there is public parking available for the cleaner. Parking fees will be charged in addition to the cost of the cleaning. If the provided parking is 100m+ from the property extra fees may be charged. If we’re unable to park in a private spot or locate public parking (we will generally look for up to 20 minutes) a cancellation fee will be incurred.
This is entirely up to you – you can be there to let the cleaner in and leave or be present. Please note our cleaners work most efficiently when the home is empty of people and pets. It is highly encouraged however to be home for the end of the cleaning to allow time for the cleaner to invite you for a final walk through. The final walkthrough is important as it allows us the opportunity to cure any deficiencies with the cleaning if necessary.
You may contact our office by phone or email:
Phone number: 613-324-6779
We certainly do – however, our scope of work only includes cleaning for finished basements.
We only clean interior windows at this time.
Our cleaners do clean under furniture that is reachable by our vacuum and mop. We will also clean under light furniture, however our cleaners do NOT move heavy furniture to clean underneath them, such as: beds, couches, dressers, bookshelves, etc. This is due to a high risk of scratching the floors. If the client wishes to move furniture for the cleaner we’re more than happy to clean under furniture that is moved.
You may contact our office – We ask for 24-48 hour notice for cancelations. Cancelations within the 48 hour window will incur a 50% fee of the total cost of the service to cover the wages of the cleaners. While a cancelation within the 24 hour window will incur a 100% charge of the total cost of the service.
We currently work solely on Saturdays and are closed on Sundays. Availability on weekends is limited as it is a highly sought after time.
We do offer exterior cleaning services with our exterior cleaning service division called Done Right Property Maintenance. The contact information is as follows for that company:
Phone number: 613-854-6779
We require a card on file for payment. Payment will be collected automatically following the completion of each cleaning. A receipt will be sent by email.
Our cleaners do not bring a ladder to cleanings. However a 2-step ladder may be supplied by the homeowner to address high cleaning tasks. For the safety of staff we solely use 2-step ladders.
Our cleaners reserve the right to not clean any of the following: blood, feces, vomit, safety hazards, biohazards, etc. We do not offer a refund or partial refund for any areas that are deemed uncleanable for these reasons.
While we do come prepared with the vast majority of products and equipment we need to carry out your cleaning, there are a few items we ask clients to prepare.
In terms of equipment there are two items our cleaners do not come equipped with. 1. A toilet brush – we do not bring toilet brushes from home to home, as you can imagine having other people’s toilet germs in your home is less than ideal! 2. As covered previously – a step ladder for high reach areas. The cleaners are limited as to how much they can carry, so we require a 2-step ladder be provided for them to cover high-reach areas.
In terms of prepping for cleanings themselves, once again there are two areas to be aware of IF you have opted in for them. 1. Inside cabinet cleaning – we require the insides of cabinets to be emptied prior to the cleaner’s arrival in order for them to have a clear space to work with. 2. Inside fridge cleaning – similar to the insides of the cabinets, we require a fridge to be emptied to clean the inside of it.