What makes Done Right Cleaning different?
Our Core Values
The Customer Experience
At Done Right Cleaning, we understand the pivotal role the customer experience plays in our success. It’s not just about pristine spaces; it’s about creating a seamless and satisfying journey for our clients. From the initial contact to the final gleaming result, we prioritize communication, reliability, and exceeding expectations. Your positive experience is our priority, ensuring your trust in Done Right Cleaning is not just earned but consistently reaffirmed.
- Our staff members are bonded and insured, ensuring comprehensive protection for our clients.
- We provide our own equipment and supplies, ensuring our staff use premium products for superior outcomes.
- Effortless transactions facilitated by our automated card-on-file system ensure a seamless and efficient payment process.
- Systematic performance assessments through regular check-ins and feedback forms to ensure ongoing excellence and client satisfaction monitoring.
- Effortlessly manage your schedule, access past invoices, and update payment methods through our user-friendly client hub.
- Transparent Pricing: Our flat-rate fees ensure a clear and predictable payment experience, eliminating any unexpected surprises.
- Clients are invited to a final walkthrough for approval. Unsatisfied? We rectify it promptly with our 100% satisfaction guarantee.
Team Member Experience
At Done Right Cleaning, we understand that happy staff members are the backbone of any great business. We prioritize a positive and supportive work environment, fostering a culture of teamwork and growth. Investing in our staff’s well-being ensures they bring their best to every job, translating into exceptional service for our clients. Happy, motivated employees lead to superior results and a commitment to excellence that defines Done Right Cleaning.
- Employee Recognition Program: Continuously soliciting client feedback, which is systematically communicated to our staff, serves as a catalyst for fostering exceptional work and continuous improvement.
- A performance-based pay structure ensures competitive pay, with regular increases for commendable achievements within our team.
- We provide our staff with an extensive and competitive benefits package to support their well-being.
- We provide gas compensation to our staff, demonstrating our commitment to fair and supportive employment practices.
- We organize and facilitate professional staff events to enhance team cohesion and foster a positive workplace.
- Periodic contests for our team members, designed to encourage motivation and foster a culture of excellence.
- We provide compensation for missed hours within 24 hours, ensuring our commitment to fair living wages.