Done Right Cleaning (operated by CS Housekeeping Ltd.)
Effective date: July 15th, 2026
CS Housekeeping Ltd., operating as Done Right Cleaning (“Done Right Cleaning,” “we,” “us,” or “our”), respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains what information we collect, how we use it, how we share it, and the choices you have. It applies to our website at donerightcleaning.ca, our booking and quoting forms, and our communications with you, including text messages.
We handle personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Canada’s Anti-Spam Legislation (CASL).
We collect information you provide directly to us and information collected automatically when you use our website.
Information you provide includes your name, phone number, email address, service and billing address, property and access details relevant to your cleaning service, communications you send us, and payment information processed through our third-party payment providers.
Information collected automatically may include your IP address, browser type, device information, pages viewed, and similar analytics data collected through cookies and comparable technologies on our website.
We use your information to provide, schedule, and manage cleaning services; to communicate with you about bookings, appointments, and service updates; to process payments and invoices; to respond to inquiries and provide customer support; to send you promotional offers where you have consented; to improve our services and website; and to comply with our legal and regulatory obligations.
If you provide your mobile number and opt in, we may send you text messages related to your service (such as appointment confirmations, reminders, job updates, and review requests) and, where you have consented, occasional promotional messages.
Message frequency varies. Message and data rates may apply. You can opt out at any time by replying STOP to any message, and you can reply HELP for assistance.
No mobile information (including phone numbers collected for SMS consent) will be sold, rented, or shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties. We share mobile information only with the service providers that help us operate our messaging (for example, our messaging platform and telecommunications providers), and only as necessary to deliver the messages you have requested or consented to receive.
We do not sell your personal information. We share personal information only in the following limited circumstances:
With trusted third-party service providers who perform functions on our behalf, such as scheduling and field-service management, customer relationship management, payment processing, messaging, and website analytics, who are permitted to use the information only to provide services to us.
With professional advisors, or where required to comply with applicable law, legal process, or a lawful request by public authorities, or to protect the rights, property, or safety of Done Right Cleaning, our customers, or others.
In connection with a business transaction such as a merger, acquisition, or sale of assets, subject to appropriate confidentiality protections.
As noted in Section 3, opt-in and SMS consent data is expressly excluded from any sharing for third-party marketing.
We retain personal information for as long as necessary to provide our services, maintain our business records, resolve disputes, and comply with our legal obligations, including record-keeping obligations under CASL relating to consent.
We use reasonable administrative, technical, and physical safeguards designed to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Subject to applicable law, you may request access to the personal information we hold about you, request correction of inaccurate information, and withdraw consent to marketing communications at any time. To exercise these rights, contact us using the details below. You can withdraw consent to text messages at any time by replying STOP.
Our website may use cookies and similar technologies to operate the site, remember your preferences, and understand how the site is used. You can control cookies through your browser settings.
Our website may contain links to third-party sites. We are not responsible for the privacy practices of those sites, and we encourage you to review their privacy policies.
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised effective date.
If you have questions about this Privacy Policy or how we handle your personal information, contact us at:
CS Housekeeping Ltd. (o/a Done Right Cleaning) 28 Leeming Dr, Ottawa, Ontario Email: contact@donerightcleaning.ca Phone: 613-324-6779